Frequently
Asked Questions

Have a look below for our most frequently asked questions. If you still have questions simply email us, call us or chat with us online!

Getting Started

What makes Cascade Maids different from a traditional cleaning company?

Cascade Maids was built to make home cleaning simple, reliable, and completely hassle-free.

We help busy homeowners enjoy a consistently clean home without the stress of unreliable cleaners, confusing pricing, or wondering who will show up.

With experienced cleaning professionals, simple flat-rate pricing, long-term cleaner relationships, and responsive support from our team, you get the personal consistency of a private cleaner with the professionalism and reliability of an established business.

And when life happens, schedule changes, vacations, or unexpected absences, we have a network of qualified professionals and can help coordinate a backup when needed, helping your service stay as consistent as possible.

No confusing quotes. No unreliable scheduling. No wondering who is showing up. Just a clean home, more free time, and peace of mind.

Less Cleaning. More Living.

Booking your first cleaning is simple and hassle-free.

Start by visiting our online booking page, where you can select your service, enter your home details, choose any add-ons, leave notes or access instructions, and select your preferred cleaning date.

All first-time clients begin with our Full-Detail Service (deep cleaning) to bring their home to a professional maintenance standard before ongoing recurring service. This helps create better long-term results and consistency.

A valid credit card is required to reserve your appointment, and a card hold is placed the day before your scheduled cleaning. Your card is not charged until your service is completed.

If you have any questions or would prefer to book directly with us, feel free to call or text us at (425) 472-4566. We’re happy to help you book your best cleaning experience.

Yes. All first-time clients begin with our Full-Detail Service also known as a deep cleaning.

This allows your home to be brought up to a professional maintenance standard before moving into ongoing recurring service. It creates the proper baseline so future visits stay consistent, efficient, and high quality.

Without that initial deep cleaning, recurring cleanings often spend too much time catching up instead of maintaining the home the way clients expect.

After the first visit, most clients transition into Recurring Maintenance Cleaning for long-term upkeep and consistency.

This creates better results, stronger consistency, and a smoother experience overall.

We offer cleaning services in Snohomish County, select areas of King County, and parts of Skagit County.

Our primary service areas include Everett, Edmonds, Lynnwood, Mukilteo, Mill Creek, Bothell, Monroe, North Seattle, Snohomish, Lake Stevens, Marysville, Arlington, Granite Falls, Woodinville, Shoreline, Bellevue, Kirkland, Redmond, Sammamish, and surrounding communities.

If you are unsure whether we service your location, call or text us at (425) 472-4566 and We’ll be happy to check availability.

Recurring house cleaning costs vary based on your home size, bedrooms, bathrooms, and any add-on or extra services you choose to include in your booking.

Pricing shown below reflects standard recurring service rates before any frequency discounts are applied.

For apartments or smaller homes under 750 sq ft, recurring maintenance cleaning starts around $171 with one bathroom included.

Homes around 1,750–2,249 sq ft with two bathrooms typically start around $231+ for recurring maintenance cleanings.

Larger homes over 3,000 sq ft typically range from $250 – $400+, depending on the size of the home, how many bedrooms and bathrooms need to be cleaned, and any extras selected.
All first-time clients begin with our Full-Detail Service (Deep Cleaning), so your first visit will cost more than your ongoing recurring maintenance cleanings. This helps bring the home to a professional maintenance standard so future visits stay more consistent, efficient, and high quality.

The easiest way to get exact pricing is through our online booking page, where you can enter your home details, select your service, and view your flat-rate quote before completing your booking.

Getting your home professionally cleaned should feel easy and stress-free. A little preparation ahead of time helps everything go smoothly and ensures you get the best possible result from your visit.

Declutter floors and surfaces
Clearing key areas like floors, countertops, and bathrooms allows your cleaning professional to focus on detailed cleaning instead of moving items around.

Secure pets
While we love animals, please keep pets in a separate room, outside, or in a crate during the visit for everyone’s safety.

Put away valuables and personal items
If there are items you’d prefer not to be handled or moved, placing them somewhere safe ahead of time helps everything stay just as you’d like it.

Share any notes or priorities
You can add notes to your booking or reach out by text or call. We’ll make sure your preferences are documented so nothing important gets missed.

A little preparation helps create a smooth, consistent, and high-quality cleaning experience.

Most homes are serviced by one cleaning professional, though larger homes or more detailed services may have two professionals.

Most homes – Handled by a single cleaning professional.

Larger homes or more detailed services – May have two professionals to help complete the cleaning more efficiently.

Prefer a two-person team?
Just let us know. We can make a note on your account and do our best to match you with a two-person team when available.

Regardless of how many people arrive, your service is always priced as a flat rate based on your home and selected service, not the number of professionals.

Our Cleaning Services

What is included in Recurring Maintenance Cleaning?

Our Recurring Maintenance Cleaning is designed to keep your home consistently clean, fresh, and easy to maintain after your initial Full-Detail Service (Deep Cleaning).

This service includes:

    • High to low dusting
    • Clean, disinfect, and polish sinks and faucets
    • Wiping and disinfecting hard surfaces
    • Thorough kitchen cleaning
    • Thorough bathroom cleaning
    • Exterior wipe-down of major appliances
    • Removing cobwebs
    • Vacuuming carpeted areas
    • Sweeping and mopping hard floors
    • Emptying trash and replacing liners

Every cleaning also includes your kitchen, living room, dining room, hallways, stairs, laundry room, and the number of bedrooms and bathrooms selected during booking.

This service is designed for ongoing upkeep, long-term consistency, and a home that stays clean without the stress of falling behind.

Our Full-Detail Service is a top-to-bottom, detail-focused cleaning designed to go far beyond routine maintenance.

This service is required for all first-time clients, as well as homes that have not been professionally cleaned in some time, or for anyone wanting their home fully refreshed and brought to a professional maintenance standard.

In addition to everything included in Recurring Maintenance Cleaning, Full-Detail Service also includes:

• Baseboards, trim, and molding cleaning
• Doors, door frames, and high-touch areas cleaned and detailed
• Vents and air return grills cleaned
• Light dusting of blinds, shutters, and window sills (detailed cleaning available as an add-on)
• Stainless steel appliance polishing
• Vacuuming furniture when accessible
• Cleaning under furniture when accessible
• Extra attention to buildup in corners, edges, and detail areas
• Additional attention to bathtubs and showers to help remove soap scum and buildup

This service allows the extra time and detail needed to properly refresh the home and creates the best long-term results for ongoing recurring maintenance cleaning.

Yes. You can customize your cleaning by selecting available add-ons during booking.
Common add-ons include:

• Full-Detail Service (Deep Cleaning)
• Inside fridge
• Inside oven
• Inside cabinets
• Inside windows
• Wet Wipe Blinds / Shutters
• Sliding glass or French doors
• Baseboards

You can also leave notes during booking for priority areas, access instructions, or specific requests for your home.

If you are unsure whether something is within the scope of service, feel free to call or text us before booking and We’ll be happy to help clarify.

To help protect your home, maintain service quality, and ensure the safety of the independent cleaning professionals working through Cascade Maids, certain requests fall outside the normal scope of services offered through our platform.

To help maintain service quality and clear expectations, the following services are not offered through Cascade Maids:

• Organizing and decluttering
• Dishwashing
• Laundry, including washing, drying, or folding
• Delicate or disposable blind cleaning, such as standard vinyl blinds
• Shopping and errands
• Exterior windows and high-reach windows
• Heavy lifting over 25 pounds
• Cleaning bodily fluids, mold, pet waste, or other biohazards
• Climbing higher than two steps on a ladder
• Cleaning valuable or fragile items such as chandeliers, collectibles, antiques, or similar specialty items

If you have questions about a specific request, feel free to call or text us before booking and We’ll be happy to help clarify.

No. Many clients are not home during their service.

You can provide entry instructions during booking, such as a door code, lockbox, garage access, or another approved method of entry.

Some clients prefer to be home for the first visit, while others prefer to return to a freshly cleaned home afterward. Both options work.

We work hard to make the process simple, secure, and reliable so your service feels stress- free whether you are home or away.

Yes. Independent cleaning professionals arrive with their own cleaning supplies, products, and equipment needed for your scheduled service.

If you prefer fragrance-free or eco-friendly products, you can select that option during booking and we will match you with a cleaning professional who uses those products whenever available.

If you would prefer your own products to be used, we can usually accommodate that as well, just please let us know ahead of time.

Yes. You can request fragrance-free or eco-friendly cleaning when booking or anytime before your visit.

We’ll match you with a cleaning professional who uses products that align with your preference, and once noted, your preference will stay on your account. If your regular cleaning professional ever changes or a substitute is needed, We’ll match you with another cleaning professional who fits your preferences.

Recurring Service & Scheduling

Will I have the same cleaning professional each visit?

Yes, we aim to keep the same preferred cleaning professional for your recurring service.

Consistency is one of our top priorities. Having the same professional helps your home stay consistent and allows them to become familiar with your preferences, priorities, and
routine over time.

This creates a smoother experience, stronger trust, and better overall results.
If your regular cleaning professional is ever unavailable due to schedule changes, illness, or time off, we also have qualified backup professionals available to help keep your service consistent without unnecessary disruption.

Most clients keep the same cleaning professional long-term.

If your regular cleaning professional is unavailable due to illness, vacation, or schedule changes, we have other experienced and qualified professionals in our network and can help coordinate a backup when available to keep your service on track.
If you ever feel the fit is not quite right, we can also help coordinate a better long-term match for your home.
Because we work with a strong network of independent cleaning professionals, We’re able to provide flexibility when needed while still prioritizing consistency whenever possible.

Our flat-rate pricing is based on the average time needed to properly clean homes of similar size and condition.

Because we do not complete an in-person walkthrough before service, some homes may require additional time beyond the original estimate due to above-average buildup or specific cleaning needs.

If additional time is needed, we will contact you before moving forward.

At that point, you can:
• Approve additional time at $60 per additional labor hour per cleaner
• Decline additional time and provide your top priority areas

If additional time is declined, the cleaning professional will focus on your priority areas first and complete as much as possible within the remaining time. Our Satisfaction Guarantee does not apply to any areas that could not be completed within the originally allotted time.

This policy helps keep pricing fair, transparent, and ensures clear expectations for your service.

We understand that plans can change.

You can cancel or reschedule your cleaning at no charge any time before 5 PM the day before your scheduled service.

Cancellations or rescheduling requests made after that time are subject to a $75 late cancellation fee.

If a cleaning professional arrives and is unable to access the property, a $75 lockout fee will apply.

For recurring services, skipping visits may affect your service frequency and the discounted rate applied to your next appointment. For example, a biweekly service may be billed at a monthly rate, and a monthly service may lose its discounted rate after skipped visits.

These policies help protect reserved time and keep scheduling reliable for everyone.

Yes. Weekend appointments may be available on a limited basis depending on scheduling and availability.

Some holidays may have limited availability, though cleanings are not scheduled on Thanksgiving or Christmas Day.

Pricing, Billing & Policies

Why do you require a credit card on file?

A credit card is required to reserve your appointment and protect scheduled service time. We place a card hold the day before your cleaning, but your card is not charged until your service is completed.

We currently accept credit and debit cards only.

We will place a hold on your card at 3pm the day before your scheduled cleaning. This is not a charge. It confirms that funds are available for your cleaning.

Only after your cleaning is completed is your card charged for your scheduled service.

If your appointment is canceled, the hold will be released. Depending on your bank, it may take 3–5 business days for the hold to be removed.

We use flat-rate pricing based on your home’s square footage, the number of bedrooms and bathrooms you want cleaned, and any add-on services you select during booking.

Your price is calculated upfront based on the details you provide, so you know the cost before your appointment is confirmed.

Because we do not perform an in-person walkthrough before service, some homes may require additional time beyond the original estimate depending on their condition or if booking details are inaccurate. If that happens, we will always contact you before moving forward.

Yes. You can apply a gift card, referral credit, or discount code during booking. Only one can be used per appointment.

Enter your code in the discount section during checkout. Referral credits can be viewed by logging into your Cascade Maids account.

A valid credit or debit card must remain on file to reserve your appointment, even when using credits or gift cards.

The most common reasons are:

• The code is for first-time clients only
• The code applies only to recurring service
• The code has already been used
• The promotion has expired
• The code does not apply to your selected service type
• Another discount, credit, or gift card has already been applied

If you are unsure, feel free to reach out and We’ll help verify it.

Yes. Tips are always appreciated but never expected.

You’re welcome to leave a cash tip directly for your cleaning professional or team. If you prefer, you can also have a tip added after your service, and We’ll include it with your payment. All tips go 100% to your cleaning professional

Trust & Safety

How are cleaning professionals vetted?

We take your trust and safety seriously. Every independent cleaning professional is carefully screened before being accepted into the Cascade Maids referral network.

All cleaning professionals must have a minimum of two years of professional residential cleaning experience, use their own quality tools and supplies, and pass background checks at the national, state, and county level. They must also carry their own business license and general liability insurance.

Beyond initial screening, we place a strong emphasis on reliability and consistency, so your service stays predictable and dependable. We look for professionals who communicate clearly, follow through on commitments, and provide a dependable experience for clients.

Our goal is to connect you with professional cleaners who are not only qualified, but reliable, consistent, and trusted by the clients they serve.

No. The cleaning professionals referred through Cascade Maids are independent contractors who operate their own businesses.

Cascade Maids is a referral agency that connects you with experienced, vetted professionals and provides scheduling support, communication, and customer service.

This model allows for greater consistency, flexibility, and a higher level of service, while still giving you an easy, reliable experience.

Please let us know right away. We take every concern seriously and are always here to help.

Whether something was missed, the cleaning didn’t meet your expectations, or your cleaning professional wasn’t the right fit for your home, we want to hear about it.

If the concern is related to the cleaning itself, photos of any missed areas help us review everything quickly and fairly so we can work toward the best resolution possible.

While rare, we understand accidents can happen and take situations like this seriously.

If you believe something may have been damaged during your service, please let us know as soon as possible with photos and details so we can review the situation promptly.

We stand behind the quality of every service and want you to feel confident in your
cleaning.

If something was missed or didn’t meet expectations, please contact us within 24 hours of your service and include photos of the areas of concern so we can review everything properly.

Our Satisfaction Guarantee is built around giving us the opportunity to address the issue, which may include a re-clean when appropriate.

Re-cleans must be completed within 3 days of the original service.

If a re-clean is declined, the Satisfaction Guarantee no longer applies.

The Satisfaction Guarantee applies to completed work that was missed or not completed properly. It does not apply to areas that could not be completed due to time limitations, declined additional time, or areas not included in your scheduled booking.

Account Management

How do I log into my account?

Your account is automatically created when you book your first service.

After booking, you’ll receive an email to set your password and access your account.

You can log in anytime through Cascade Maids Client Portal

From your account, you can:
• Manage and update your bookings
• Update your cleaning preferences and notes
• View and apply referral credits
• Apply discount codes
• Update your payment methods

If you have trouble accessing your account, feel free to contact us and We’ll be happy to help.

You can reset or update your password from the login page.

Click “Forgot Password?” and follow the prompts to receive a reset link by email.

If you have trouble resetting your password, feel free to call or text us and We’ll help you get back in.

To update your address, log into your account and edit the address on your upcoming booking.

If you’d prefer, you can contact us and We’ll update it for you.

Keeping your address up to date helps ensure a smooth and accurate service.

To update your payment method:

• Log into your account
• Open your profile or billing section
• Enter your new card details

Your updated card will be used for future services.

If you need help, feel free to reach out and We’ll take care of it for you.

Our referral program is simple.

When you refer a friend and they complete their first cleaning, they receive $50 off their first service and you receive a $50 credit toward a future cleaning.

There’s no limit to how many people you can refer.

You can find your referral link and track your referral credits inside your account.

Frequently Asked Questions

What is included in a General cleaning?

Our General Cleaning covers all essential tasks to keep your home fresh and spotless. This includes:

  • Dusting from high to low on all surfaces
  • Wiping and disinfecting all hard surfaces
  • Thorough cleaning of your kitchen and bathrooms
  • Exterior cleaning of major appliances (interior cleaning available upon request)
  • Vacuuming of all carpeted areas
  • Sweeping and mopping of all hard floors

Every cleaning includes the number of bedrooms and bathrooms selected, along with your kitchen, living room, dining room, hallways, stairs, and laundry room.

For a more customized cleaning, you can add extra services, such as:
✅ Inside fridge
✅ Inside oven
✅ Inside cabinets
✅ Inside windows (includes tracks and frames)
✅ Blinds

If you have any special requests, feel free to call us, we’d love to help tailor the perfect cleaning for your home!

Our Deep Cleaning is a top-to-bottom, detail-focused service that goes far beyond routine cleaning. It’s perfect for anyone who hasn’t had a professional cleaning in over two months or wants their home completely refreshed and reset.

This service allows your Cascade Maids professional to spend extra time and effort tackling neglected areas, built-up grime, and hard-to-reach spots. In addition to everything included in a General Cleaning, our Deep Cleaning also features:

✅Hand-wiping all baseboards, trim, and molding
✅Doors, door frames, and high-touch areas disinfected (light switches, handles, fixtures)
✅Hand-wiping vents and air returns
✅Thorough dusting of blinds, shutters, and window sills
✅Polishing stainless steel appliances for a streak-free shine
✅Vacuuming furniture (sofas, chairs, under cushions)
✅Cleaning under furniture (when accessible)
✅Extra attention to buildup in corners, edges, and crevices
✅Heavy scrubbing of bathtubs and showers to remove soap scum and grime

A Deep Cleaning is the best way to bring your home back to 100% spotless condition, ensuring no detail is overlooked.

Our Move-In/Out Cleaning is designed for homes that are completely empty and in need of a top-to-bottom clean. This package is perfect whether you’re moving in, preparing to list a home for sale, or ensuring you leave your old place spotless for the next occupants.

This service includes:
✅Deep cleaning of the entire home
✅Inside fridge cleaning
✅Inside oven cleaning
✅Inside cabinet cleaning

Our pricing is based on your home’s square footage, and additional services such as inside window cleaning (including tracks and frames), sliding glass or French doors, and blinds/shutters can be added at checkout.

Note: Window cleaning is no longer included by default, as every home has a different number of windows. Instead, you can select how many windows you’d like cleaned when booking, and we’ll take care of the rest!

Yes! We currently serve most of Snohomish County, WA, including:

📍 Arlington, Brier, Bothell, Cathcart, Duvall, Everett, Edmonds, Granite Falls, Kenmore, Maltby, Marysville, Mill Creek, Monroe, Mountlake Terrace, Mukilteo, Lake Stevens, Lynnwood, North Seattle, Shoreline, Silver Firs, Silver Lake, Snohomish, Sultan, Woodinville—and everywhere in between!

Not sure if we service your area? We’re always expanding! Feel free to call or text us at (425) 363-0733, and we’d be happy to check availability.

We’d love to make you our next happy client! 😊

Our pricing is simple, transparent, and based on your home’s square footage, no hidden fees or surprises!
 
When booking, you’ll select your home’s square footage range, and the price will be calculated instantly. We also adjust pricing based on the number of bedrooms/offices, bathrooms, and half-bathrooms you’d like cleaned.
 
Need extras? You can customize your service by adding deep cleaning, inside fridge/oven/cabinets, window cleaning, and more!
 
📍 Get an instant price quote by visiting our booking page and selecting your home’s details.

Yes! Our independent cleaning professionals come fully prepared with all the necessary cleaning supplies, products, and equipment to ensure your home is cleaned thoroughly and efficiently the first time.

🌿 Eco-friendly and fragrance-free cleaning options are available, just let us know your preference!

If you have specific product requests or would like us to use your own cleaning supplies or equipment, we’re happy to accommodate. Simply let us know in advance, and we’ll make it happen!

Absolutely! You can customize your cleaning service by selecting any extras you’d like on the booking page. Simply choose from options like deep cleaning, inside fridge/oven/cabinets, window cleaning, sliding glass or French doors, blinds/shutters, and more!

📌 Have priority areas or special requests? Add details in the notes section when booking, and we’ll do our best to accommodate.

You can also log into your account anytime to add extras or update your cleaning preferences.

✨ We aim to provide a seamless, hassle-free experience for all our clients!

No, you don’t have to be home! It’s completely up to you whether you’d like to stay or use your free time while we take care of the cleaning.

If you won’t be home, simply provide entry instructions when booking. Many clients choose to leave a key, use a lockbox, or provide a door code for easy access.

Either way, you’ll come back to a freshly cleaned home! 🏡✨

Referring a friend is easy, and rewarding! 🎉

1️⃣ Log into your account here and find your referral ID.
2️⃣ Share your referral link with friends, family, or anyone who could use a sparkling clean home!
3️⃣ When your friend books through your referral link, they’ll automatically get $50 off, and you’ll earn a $50 credit toward your next cleaning.

💙 There’s no limit, refer as many friends as you’d like and keep earning rewards!

Pricing and Policies

Can I apply a gift card to an existing appointment?

Absolutely! You can use a gift card on any booking, including existing appointments.

📌 To apply a gift card:

  • Simply enter your gift card code in the discount code section when booking.
  • Your final price will automatically adjust based on your gift card balance.

You can also log into your account anytime to check the balance on any gift cards you have.

🎁 Want to give the gift of a clean home? Purchase a gift card here!

There are a few reasons why a discount code may not apply:

🔹 First-time customer discounts – Some promotions are for new clients only and won’t apply if you’ve booked with us before.
🔹 Recurring service discounts – Certain discounts are available only for recurring cleanings and may not apply to one-time services.
🔹 One-time use codes – Some discounts can only be used once per customer and won’t work on future bookings.
🔹 Expired promotions – If the code was part of a limited-time offer, it may no longer be valid.

If you’re unsure why a discount isn’t working, feel free to reach out to us, and we’ll be happy to help!

Redeeming your Cascade Maids gift card is easy! 🎁

📌 How to apply your gift card:

  • Simply enter your gift card code in the discount code section on the booking form.
  • Your total will automatically adjust based on your gift card balance.

🚨 Please note: A credit card is still required on file for your booking.

If you run into any issues, feel free to contact us, and we’ll be happy to assist!

We require a credit card on file as a backup payment method in case additional services are requested or needed that exceed your gift card balance.

🚨 Rest assured: Your credit card will not be charged unless your service total is more than your gift card balance or if you add extra services beyond what the gift card covers.

If you have any questions, feel free to reach out to us, we’re happy to help!

We understand that plans change! If you need to cancel or reschedule your cleaning, please notify us at least 24 hours in advance during business hours (Monday–Friday, 8:00 a.m. – 5:00 p.m., excluding weekends).

📌 To cancel or reschedule:
📧 Email us at [email protected]
📞 Call us at (425) 363-0733

🚨 Late Cancellations: If you cancel or reschedule less than 24 hours before your appointment, a $75 cancellation fee will be charged. This policy helps prevent lost wages for your Service Professional(s).

🔄 For Weekly Clients:
If you need to skip a week, your next cleaning will be charged at the Bi-Weekly rate. After that, your recurring services will return to your original rate. (Skipping multiple weeks may result in further rate adjustments.)

We appreciate your understanding and cooperation!

Same-Day Cancellation Or Lock-Out Fee: If you cancel the day of service or if your Service Professional is unable to enter the property, there will be a cancellation fee of $75 of your scheduled service cost. We must adhere strictly to this policy to prevent lost wages for your Service Professional(s).

Please understand that unlike other industries such as retail, hairdressers, etc. We in the cleaning industry do not have the luxury of walk-in customers to supplement our schedules when a client cancels without enough notice.

When we schedule your service appointment, we reserve that time for you. Our Service Professionals depend on your job being scheduled for them to make their salary. Cancellations cost them dearly, and we find that if they lose out too often, they quit. You are vital in helping us to retain our excellent staff. We understand that you do not want to see strangers every time we come to visit, and we don’t want to have a continual revolving door of new cleaning professionals either. Thank you for understanding.

  • To ensure the safety of our cleaning professionals and maintain service quality, Cascade Maids does not provide the following services:

     

🚫 Organizing & Decluttering
🚫 Dishwashing
🚫 Laundry (Washing, Drying, or Folding)
🚫 Replaceable Blind Cleaning (e.g., low-cost white blinds)
🚫 Shopping & Errands
🚫 Exterior Windows & High-Reach Windows
🚫 Heavy Lifting Over 25 lbs (Due to insurance requirements)
🚫 Cleaning of Bodily Fluids, Mold, Toys, Pet Waste, or Other Bio-Hazards
🚫 Climbing Higher Than 2 Steps on a Ladder (Due to insurance requirements)
🚫 Cleaning Valuable or Fragile Items (e.g., chandeliers, collectibles, antiques, etc.)

We appreciate your understanding and are happy to help with all other residential cleaning needs! If you have any questions about our services, feel free to contact us.

We currently accept credit and debit cards only for payment.

💳 How Payments Work:

  • 24 hours before your appointment, we place a hold on your card for the exact booking amount.
  • This hold is not a charge, but depending on your bank, it may temporarily appear as one.
  • Once your cleaning is completed, we will officially charge your card, and you will receive an invoice via email.

🚨 What happens if you cancel?

  • If your service is canceled for any reason, the hold will be automatically released within 2-5 days, depending on your bank’s processing time.

We never withdraw funds before your service is completed, and we’re happy to answer any billing questions you may have!

We use flat-rate pricing based on your home’s square footage to keep the booking process simple, transparent, and hassle-free. With upfront pricing, there are no hidden fees, and you don’t have to worry about how long the cleaning will take or how many cleaners will arrive.

📌 How Our Pricing Works:

  • Your price is based on your home’s square footage, plus any selected add-ons (e.g., deep cleaning, inside fridge/oven/cabinets, windows, etc.).
  • Bedrooms/offices, bathrooms, and half-bathrooms may impact pricing based on your home’s details.

🚨 Important Pricing Adjustments:

  • If an incorrect square footage range is selected or the home’s condition requires additional services, we may need to adjust pricing accordingly.
  • Any price changes will be confirmed with you before proceeding, we believe in full transparency!

Our goal is to provide fair, consistent pricing while ensuring you receive top-quality cleaning service. If you have any questions, feel free to reach out!

Since we do not conduct an initial walk-through before service, our flat-rate pricing is based on standard assumptions about the home’s cleanliness and the effort required to complete the cleaning.

📌 What happens if more time is needed?

In most cases, we complete cleanings within the estimated time.
If our team determines that additional time is required to fully complete the cleaning, we will notify you immediately.
If you approve the extra time, we charge $60 per cleaner, per hour.
If you decline additional time, we will prioritize your most important areas first and complete as much as possible within the maximum allotted time.

This policy ensures that homes requiring more intensive cleaning receive the necessary attention while keeping the booking process fair and transparent. Thank you for your understanding!

Manage Your Account

How do I book my first appointment?

Booking your cleaning is quick and easy!

📌 How to book:

  • Simply visit our online booking page and schedule your appointment in just a few clicks.
  • Prefer to book over the phone? No problem! Call us at (425) 363-0733, and we’ll be happy to assist you.

If you have any questions or need help with the booking process, don’t hesitate to reach out, we’re here to help!

Your Cascade Maids account is automatically created when you book a service! 🎉

📌 How to access your account:
1️⃣ After booking, you’ll receive an email prompting you to set up your account and choose a password.
2️⃣ Once set up, you can log in anytime to manage bookings, update preferences, and track gift card balances.
3️⃣ You can also create or log into your account anytime by visiting this link.

If you have any trouble accessing your account, feel free to contact us, and we’ll be happy to assist!

Logging into your Cascade Maids account is quick and easy!

📌 Simply visit this link and enter your credentials to access your account.

Once logged in, you can:
✅ Manage your bookings
✅Update your preferences
✅Check gift card balances
✅Apply referral rewards and discounts

If you have trouble logging in, feel free to contact us, and we’ll be happy to help!

You can easily reset or change your password from the Cascade Maids login page.

📌 To update your password:

1️⃣ Visit the customer login page.
2️⃣ Click on “Forgot Password?” and follow the prompts to reset it.
3️⃣ Check your email for a password reset link and follow the instructions.

If you have any trouble resetting your password, feel free to call us at (425) 363-0733, and we’ll be happy to assist!

Updating your address is simple!

📌 To update your address:
1️⃣ Log into your account and edit your address in your upcoming booking.
2️⃣ Prefer to have us update it for you? No problem! Just give us a call at (425) 363-0733, and we’ll be happy to assist.

Keeping your address up to date ensures a smooth and hassle-free cleaning experience. Let us know if you need any help!

Updating your payment method is simple!

📌 To update your credit card:

1️⃣ Log into your account here.
2️⃣ Click on your name in the top-right corner to open the dropdown menu.
3️⃣ Select “Billing Info.”
4️⃣ Enter your new credit card details, and it will automatically be saved as your default payment method.

Your updated card will be used for future bookings. If you need assistance, feel free to call us at (425) 363-0733, and we’ll be happy to help!

Checking your referral rewards is quick and easy!

📌 To view your referral credits:

1️⃣ Log into your account here.
2️⃣ Your referral balance will be displayed in the header as soon as you log in.
3️⃣ Click on your referral balance to view:

  • Your referral link to share with friends
  • A history of all referral credit transfers

Your referral credits can be applied toward future cleanings! If you have any questions, feel free to contact us, and we’ll be happy to assist.

Trust and Safety

Can I trust my cleaning professional?

Absolutely! At Cascade Maids, we take your safety and trust seriously.

📌 How we vet our independent cleaning professionals:

✅Thorough screening process – Every professional undergoes an in-depth nationwide, state, and county-wide background check.
✅In-person interviews – We carefully evaluate each applicant to ensure they meet our high standards of professionalism and reliability.
✅Selective partnership– Only about 10% of applicants meet our criteria to become a Cascade Maids-certified cleaner.

You can rest assured knowing that your home is in safe and capable hands!

If you have any questions, feel free to reach out, we’re happy to help!

Your satisfaction is our top priority! If anything goes wrong during your cleaning, we’re here to make it right.

📌 What to do:

✅Contact us right away, and we’ll work quickly to resolve the issue.
✅ Our team will assess the situation and take the necessary steps to ensure you’re satisfied.

We stand by our commitment to providing exceptional service, that’s our promise to you!

If you have any concerns, don’t hesitate to reach out. We’re here to help!

Yes! We take security and privacy very seriously and have multiple layers of protection in place to keep your billing information safe.

🔒 How we protect your payment information:

1️⃣ Secure Booking Page – Our booking page is protected by Extended Validation SSL encryption.
2️⃣ 256-Bit Encryption – Our booking form has its own 256-bit security layer to keep your data secure.
3️⃣ Secure Payment Processing – All credit card transactions are processed through Stripe, which applies its own 256-bit security protocol.
4️⃣ No Credit Card Storage – We never store your actual credit card number. Instead, we use a secure token system, which allows us to charge your card without storing sensitive details.

Rest assured, we go above and beyond to protect your personal and payment information. If you have any questions, feel free to reach out!

Yes! Every Cascade Maids independent cleaning professional undergoes a thorough background check as part of our vetting process.

📌 Our screening process includes:

✅Nationwide background check
✅Statewide background check
✅County-level background check

This is one of the final steps in our selection process to ensure that every professional meets our high standards of trust and reliability.

Your safety and peace of mind are our top priorities! If you have any questions, feel free to reach out.

We stand by our work with a 100% Satisfaction Guarantee because your satisfaction is our top priority!

📌 How it works:


✅  If you’re not completely satisfied with your cleaning, we’ll come back and re-clean the missed areas, no extra charge.


✅  If you still aren’t happy after the re-clean and wouldn’t recommend us to a friend, we’ll refund your money.

🚨 Important Policy Details:

  • Re-clean requests must be made within 72 hours of your service date.
  • Photos of missed areas are required when requesting a re-clean.
  • Refunds are only offered if a re-clean is accepted, we do not provide refunds without first attempting to correct the issue.
  • If a re-clean is denied, no refund will be issued.

We truly care about delivering exceptional service, and this policy ensures we have the chance to make things right if needed!

Less Cleaning. More Living.

Get Instant Price
Call: (425) 363-0733